Terms and policies

Welcome to Vận Tải Bắc Trung Nam – a platform connecting smart mobility and transport services including ride-sharing, chauffeur, self-drive rental and freight transport. These terms define the rights, obligations and responsibilities of users and driver partners when accessing, registering and using the services on the platform.

By creating an account or continuing to use the website and app, you confirm that you have read, understood and agree to comply with all terms set out in this document. If you do not agree with any content, please stop using the service.

We reserve the right to amend, supplement or update these terms to comply with the law and the platform's development direction. Changes will be announced on the website or app before taking effect.

These terms apply to all individuals and organizations that use or access the platform, including but not limited to:

• Customers using ride-sharing services.
• Customers using chauffeur services.
• Customers renting self-drive vehicles.
• Customers using freight transport services.
• Driver partners.
• Vehicle owners partnering with us.
• Website and app visitors.

Each group of users may be subject to additional rules depending on the type of service they participate in.

To use all features, users must register an account with accurate and valid information, and are responsible for updating it when changes occur to ensure uninterrupted service.

Users are fully responsible for keeping their login credentials and OTP codes secure, as well as for activities arising from their account. We are not liable for damages caused by account sharing or the disclosure of login information to third parties.

If any signs of unauthorized access or a suspected account breach are detected, users must notify our support team immediately for timely handling.

Users have the right to use the services we provide in accordance with current regulations, and receive support during booking, payment and issue resolution.

In addition, users are responsible for:

• Providing truthful information.
• Paying service fees in full.
• Complying with the law.
• Behaving respectfully toward drivers and support staff.
• Not using the platform for unlawful purposes.

Fraud, impersonation or deliberate interference with the system may result in account suspension without prior notice.

We have the right to verify user information, suspend or terminate services if we detect violations of these terms or signs that may affect community safety.

The platform may also update features, change the interface, adjust fees or run promotions without prior user consent, provided that changes are publicly announced.

We collect personal information such as your name, phone number, address and payment details when you register and use the service, in order to process bookings, provide support and improve service quality.

Your information is used to process orders, provide support, send service-related notifications and comply with legal obligations. We never sell your personal information to any third party.

We apply reasonable technical and organizational measures to protect your data from unauthorized access, alteration or disclosure. Information is stored only for as long as necessary under the law.

You have the right to access, edit or request deletion of your personal information at any time by contacting our support team.

We support multiple payment methods including cash, bank transfer and e-wallets. Customers can choose the method that suits them when booking a trip.

Fares are shown transparently before you confirm a booking. Any surcharges (such as waiting fees or off-route fees) will be clearly communicated before they apply.

Customers may request an invoice for each transaction. In the event of a valid cancellation, the amount paid will be refunded in accordance with the Cancellation policy.

Customers may cancel a trip free of charge before the driver starts moving. Cancellations after this point may incur a cancellation fee depending on the situation.

In force-majeure situations, a driver may cancel a trip; the system will then help the customer find an alternative as quickly as possible.

Amounts paid for a validly cancelled trip will be refunded within the prescribed time, depending on the payment method you used.

Driver partners must provide valid documents (ID card, driving license, vehicle papers) and meet the platform's safety and service-quality standards.

Partners enjoy transparent commission rates, operational support and the opportunity to join performance-based reward programs.

Partners commit to providing safe, punctual and professional service, and to fully complying with the platform's rules and applicable law.